We are committed to resolving any conflicts or disagreements related to our services in a fair, prompt, and effective manner, always promoting customer satisfaction.

In the event of a consumer dispute, the customer may contact the following officially registered alternative dispute resolution entity:

• Consumer Dispute Arbitration Centre of the Coimbra District
  Tel.: 239 821 690 / 289
  E-mail: geral@centrodearbitragemdecoimbra.com
  More information: https://cacrc.pt/

Consumers may also use the European Online Dispute Resolution platform, available at https://ec.europa.eu/consumers/odr.